Terms, payment and cancellation

1. Scope and provider

These terms apply to all projects agreed with us: websites, CMS, CRM, dashboards, support systems, prototypes and AI automations. We record your project scope and price in a written offer.

Monthly models such as the Digital Partnership, monthly packages and Landing Page Monthly are billed monthly as stated in their offer. An individual written offer can set a different payment schedule and then takes precedence over the payment schedule in section 2.

Provider

WEBDRIFT

Owner

Hamada Ameen

Address

Katzsteinstraße 13, 01219 Dresden, Deutschland

Contact

start@webdrift.io

Phone

+49 170 8146615

The cancellation rules in section 3 apply to business clients. For consumers, the statutory withdrawal right in section 5 and other mandatory legal rights take priority. Statutory rights concerning defects and termination, including termination for good cause, remain unaffected.

2. How your project runs

• a. We first create a free prototype. It costs nothing and creates no obligation to place an order.
• b. If you want to proceed, we agree the project in writing through your acceptance of our offer. You pay 50 % of the agreed project price. We start work only after this payment arrives. No work starts without payment. We confirm the start date in writing.
• c. Phase 1 covers design and content. We deliver the results and share all related information with you. You give us feedback and requests for changes to design and content.
• d. Before Phase 2, you pay the remaining 50 %. Phase 2 covers the agreed technical implementation, such as backend development, CMS, CRM, integrations or dashboards. It starts only after the second payment arrives. We also confirm this start date in writing.

3. Cancellation and refunds

You can notify us of cancellation in writing, for example by email. If you have paid the first 50 % but we have not started any work, we refund that payment in full. What matters is whether work has actually started. We confirm the start date in writing.

If you cancel during Phase 1, we charge only for work actually completed so far, up to the first 50 % of the project price. We refund any unearned balance. Once the agreed Phase 1 has been fully delivered, that half of the price has been earned and is not refunded upon cancellation. You receive the delivered files and may use the paid results.

This is fair to both sides: at the start, you agreed to the design approach and our way of working. The time spent on design and content has already been invested. You pay for that work and receive its results.

The same rule applies to the second payment. If Phase 2 has not started, we refund the second 50 % in full. If you cancel during Phase 2, we charge only for work actually completed in that phase, up to the second 50 %, and refund the balance. Once the agreed Phase 2 has been fully delivered, that payment is not refunded.

We never charge for work we have not done, and we do not work on services that have not been paid for. For consumers exercising a statutory withdrawal right, any charge is governed exclusively by section 5.

4. Concrete examples

• a. You pay 50 % and cancel two days later before we have started. You receive a full refund of that payment.
• b. You pay 50 %. We fully deliver the agreed design and content, then you cancel. There is no refund. You receive the delivered Phase 1 files.
• c. You approve Phase 1 but do not pay the second 50 %. Phase 2 does not start. The paid Phase 1 results stay with you.
• d. You request only a free prototype and do not commission a project. There is nothing to pay.

These examples describe cancellation under section 3. Consumers retain their statutory withdrawal rights.

5. Withdrawal instructions for consumers

If you are a consumer entering into a service contract at a distance or away from our business premises, the following withdrawal instructions apply.

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date the contract is concluded.

To exercise your right, you must inform us (WEBDRIFT, Hamada Ameen, Katzsteinstraße 13, 01219 Dresden, Deutschland, start@webdrift.io, phone +49 170 8146615) of your decision to withdraw through a clear statement, for example a letter or email. You may use the model form in section 6, but this is not required. To meet the deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.

Effects of withdrawal: If you withdraw, we reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days after we receive your withdrawal notice. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us are excluded. We use the same payment method as your original transaction unless expressly agreed otherwise. You will not incur any fees for this reimbursement.

If you expressly requested that services begin during the withdrawal period, you must pay a reasonable amount proportionate to the services already provided by the time you inform us of withdrawal, compared with the full scope of services covered by the contract.

This compensation under § 357a (2) BGB requires that we properly informed you about withdrawal and compensation and that you expressly requested an early start. For contracts concluded away from business premises, that request must be made on a durable medium, such as email. Compensation is based on the agreed total price. If that price is disproportionately high, the market value of the services provided applies. There is no automatic retention of 50 %.

For paid services, your withdrawal right ends upon full performance of the contracted service only if, before work begins, you expressly consented to work starting before the withdrawal period expires and acknowledged that you would lose your withdrawal right upon full performance. For contracts concluded away from business premises, consent must be given on a durable medium. Delivery of Phase 1 alone does not end the withdrawal right for a contract covering both phases.

6. Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To WEBDRIFT, Hamada Ameen, Katzsteinstraße 13, 01219 Dresden, Deutschland, email: start@webdrift.io

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ____________________
• Ordered on (*)/received on (*): ____________________
• Name of consumer(s): ____________________
• Address of consumer(s): ____________________
• Signature of consumer(s) (only if this form is submitted on paper): ____________________
• Date: ____________________

(*) Delete as appropriate.

7. Invoices and payment

You receive an invoice for each payment. Invoices are due within 14 days of the invoice date. This due date does not change the start conditions: each phase begins only after its required payment arrives.

Agreed prices are final amounts. As a small business under § 19 (1) of the German VAT Act (UStG), we do not show VAT on invoices.

8. Your files, your code, your design

After full payment, you receive the project files, code and design created for you and the transferable rights to them: 100 % ownership of your project results. Statutory moral rights remain with their authors. Software, fonts and other components supplied by third parties remain subject to their respective licences.

If the project ends after Phase 1 and that phase is fully paid, you receive its delivered files and the corresponding transferable rights. Payment for a Phase 2 that is not commissioned is not required for this.

9. Support after launch

As described on our service pages, 30 days of support after launch are included. We agree any further support with you separately. Statutory rights concerning defects remain unaffected.